Info & FAQ

After completing your purchase, you will receive an order confirmation by email.

Depending on the event and ticket type, your ticket may be included directly in your confirmation, provided separately by email or made available through the respective ticketing provider.

Please always use the same email address you entered when placing your order. If you cannot find your confirmation or ticket, please check your spam and junk folders first.

First, check your spam and junk folders and make sure you are checking the email address used for your order. Emails may take a few minutes to arrive, especially during busy ticket launches.

Please also check your payment account to make sure the payment was actually completed and has not been reversed, refunded or returned to you. A payment may initially appear successful, or you may receive a payment confirmation, but the transaction is later reversed and the funds never reach us. In this case, no valid order or ticket can be issued.

If you still cannot find your confirmation or ticket and the payment has been completed, please contact us and include:

• Your full name
• The email address used for the order
• Your order number, if available
• The event or product you purchased
• The payment method used

Please do not place another order just because the confirmation email has not arrived, unless you are sure the original payment did not go through.

Proud Nerd works with different venues, local promoters and ticketing partners throughout Europe. Tickets for certain events or tour stops may therefore be sold directly through the Proud Nerd Shop, while others are available through an external ticketing provider.

The official event page will always direct you to the correct ticketing platform. Please only purchase tickets through Proud Nerd or the official ticketing partners linked through our channels.

This depends on the event and ticketing system. Unless otherwise stated on the product or event page, the name on the order does not need to match the person attending the event.

However, certain VIP, VVIP or special packages may require the purchaser’s name or additional verification during check-in. Please always check the information for your specific event.

For most non-personalized tickets, another person may use the ticket unless otherwise stated.

Special packages, personalized tickets or certain VIP/VVIP products may have different rules. If you are unsure whether your ticket can be transferred, please contact us before transferring or reselling it.

Tickets for events taking place on a specific date are generally excluded from the statutory right of withdrawal. Simply changing your mind or no longer being able to attend does not normally entitle you to a refund.

Different rules may apply if an event is cancelled, postponed or significantly changed. Please refer to the applicable Terms & Conditions for the full legal provisions.

If an event is cancelled, ticket holders will receive information about the next steps and the applicable refund procedure.

Please wait for official communication from Proud Nerd or the responsible ticketing provider before contacting support, as the exact procedure may depend on where your ticket was purchased.

If an event is postponed, purchased tickets generally remain valid for the new date unless communicated otherwise.

Further information about the new date, ticket validity and possible refund options will be sent to affected ticket holders.

Yes. Live events involve artists, venues, travel schedules and production requirements, so schedules may occasionally need to be adjusted.

We communicate significant changes through our official channels whenever necessary. The latest event information published by Proud Nerd is always the current schedule.

VIP and VVIP inclusions vary depending on the event and artist. Possible inclusions are:

• Priority Entry
• First Entry
• Soundcheck access
• Exclusive merchandise
• Signed items
• Special credentials or lanyards
• Other event-specific extras

Please check the individual ticket description carefully before purchasing. Only the benefits explicitly listed in the product description are included in your package.

This depends on the event. For some events, VIP and VVIP are complete ticket categories and already include concert admission. For others, VIP or VVIP is sold as an upgrade and requires a separate valid admission ticket.

The product description clearly states whether admission is included. Please make sure you have all required tickets before attending.

Priority Entry allows eligible ticket holders to enter the venue before General Admission ticket holders.

It does not normally guarantee a specific position inside the venue. Your final position may depend on the venue layout, security procedures, arrival time and the number of guests in your ticket category.

First Entry is normally the earliest public admission category offered for an event. Guests with First Entry are admitted before Priority Entry and General Admission, subject to the event’s schedule and venue procedures.

First Entry does not guarantee a particular place directly in front of the stage.

Soundcheck gives eligible fans the opportunity to attend part of the artist’s pre-show soundcheck. It is not a full concert or a separate fan meeting.

The length and content are determined by the artist, management and production team and may vary from event to event. Photography, filming and recording may be restricted during Soundcheck — please follow the instructions of the staff on site.

Exact check-in times will be communicated before the event. VIP and VVIP activities often take place considerably earlier than general doors, so please plan your travel accordingly.

If you arrive after your check-in or activity has ended, we cannot guarantee that you will still be able to take part. We strongly recommend checking your email and our official channels shortly before the event.

Artist Benefits are optional fan experiences connected to selected Proud Nerd events. Depending on the artist and event, these may include:

• Individual Photo-Op
• Group Photo-Op
• Autograph
• Hi-Touch or Hi-Bye
• Special fan activities
• Other artist-specific experiences

Benefits are not automatically included in a concert ticket unless explicitly stated.

In most cases, yes. A Benefit does not normally replace your admission ticket — you need a valid ticket for the corresponding event, concert or convention to access the venue and take part in the Benefit.

Some special events may have different rules. These will be clearly stated on the respective product page.

An Individual Photo-Op is a professionally organized photo of one fan with one artist, taken by our official event photographer or media team.

Individual Photo-Ops are designed to run efficiently so that every eligible fan receives their photo within the available schedule. They are not private fan meetings and normally do not include an extended conversation with the artist.

A Group Photo-Op includes several fans together with the artist or artist group. The exact format is stated in the product description.

For example, a 1:5 Group Photo means that one artist is photographed together with five fans, while formats involving an entire artist group may follow a different structure. Please always check the specific Benefit description before purchasing.

Where operationally possible, fans attending together may line up together. However, we cannot guarantee specific group combinations unless this is explicitly offered for the event.

Our staff may need to organize groups according to the required group size and schedule.

This depends on the artist and event. For some Photo-Ops, simple poses may be permitted; for others, the artist’s management may require a standard pose.

Any rules on poses, physical contact, props or interaction will be communicated on site. Please respect the artist’s personal boundaries and all instructions from staff and management.

No, unless a selfie is specifically sold or announced as a Benefit. A Photo-Op is taken by the official photographer and cannot be exchanged for a selfie or a photo taken with your own phone.

Generally, no. Personal photography, filming or recording during Photo-Ops, autograph sessions and similar Benefit activities is normally prohibited unless explicitly permitted.

This protects the artist, other fans and the smooth running of the Benefit session.

Digital Photo-Ops are made available after the event through the delivery method communicated by Proud Nerd — depending on the event, an online gallery or another digital delivery system.

Please allow our media team enough time to process, organize and upload the photos. For larger events, this may take several days.

Photo-Ops are event photographs rather than individually retouched studio portraits. Our media team may apply general image processing or corrections, but individual beauty retouching or personalized editing is not included.

If there is an obvious technical issue — for example, the image is unusable because of a camera or production error — please speak to our team as soon as possible. Where the schedule allows, we will try to find a solution.

We cannot guarantee a retake once the Benefit session or the artist’s schedule has ended.

An autograph Benefit lets you receive an autograph from the artist specified in your ticket. The item to be signed and the rules on personal items may vary by artist.

Some artists allow fans to bring an item; other sessions use an official item provided by Proud Nerd. Any restrictions will be communicated before or during the event.

Gift policies are set by the artist’s management and differ between events. Letters may sometimes be accepted through staff, while larger gifts, food, drinks or other items may be prohibited.

Please check the event-specific information before bringing anything for an artist. Never hand an item directly to an artist unless staff have confirmed that this is permitted.

Yes. Artist Benefits have strict capacity limits based on the artist’s schedule and the time available. Once the maximum has been reached, a Benefit may be removed from sale. Additional capacity cannot be guaranteed.

Unless a product is limited to one per person, you may generally purchase multiple Benefits. Participation remains subject to the event schedule and Benefit procedures.

If you purchase several Benefits taking place in the same session, please follow staff instructions carefully so we can make sure you reach the correct activity.

Benefits take place within fixed artist and production schedules. If you arrive after your Benefit has finished, we unfortunately cannot guarantee another opportunity.

Benefits missed due to late arrival are generally not refundable. Please pay close attention to check-in times and on-site announcements.

Detailed schedules are usually published closer to the event date, once artist, venue and production timings have been finalized. Depending on the event, they appear on our website, on our social media channels or are sent directly to ticket holders.

We know many fans need to plan travel in advance, and we always try to share relevant information as early as reasonably possible.

Tour and event schedules depend on many moving parts: artist travel, production, venue access, rehearsals, soundchecks and Benefit sessions.

Publishing an estimated schedule too early can cause more confusion if timings change later. Detailed schedules are therefore released closer to the event, once they are sufficiently confirmed.

This depends on your ticket category and whether you have VIP, VVIP or Artist Benefits. General Admission guests should follow the published door time; VIP/VVIP and Benefit holders may need to arrive significantly earlier.

Please do not rely on the concert start time alone when planning your arrival.

Many Proud Nerd concerts and tour shows use standing admission. If an event includes reserved seating, numbered seating or different venue sections, this will be clearly stated during ticket purchase.

This depends on the venue and local regulations. Proud Nerd does not encourage overnight camping at venues.

Please respect venue property, local residents, security instructions and any queueing rules communicated for the event. Arriving extremely early does not override the entry order of the ticket categories.

Camera policies vary depending on the artist and venue. Professional cameras, interchangeable-lens cameras and professional recording equipment are generally restricted unless you have official media accreditation.

Rules for phones and small personal cameras may differ by event. Please check the event-specific information and follow all instructions from security and staff.

Filming rules are set by the artist, management and venue. Short personal phone recordings may be permitted at some events, while other shows have stricter rules.

Professional recording equipment is not permitted without accreditation.

Bag sizes and prohibited items vary by venue. Please check the venue’s rules before travelling. Security staff have the final decision on which items are permitted inside.

Venue rules on outside food and drinks vary. Please check the regulations of the specific venue before attending.

Exceptions needed for medical reasons should be discussed with the venue where necessary.

We want our events to be accessible to as many fans as possible. Accessibility arrangements depend heavily on the individual venue.

If you need wheelchair access, an accessible viewing area or assistance from a companion, please check the venue information and contact us or the venue before purchasing where necessary. At some venues, companion tickets are handled directly by the venue rather than by Proud Nerd.

Age restrictions depend on the country, venue, event and applicable youth protection regulations. Please check the event page and venue information before purchasing a ticket for a minor.

Where required, minors may need to be accompanied by a parent, legal guardian or authorized adult.

Concerts and fan events are international by nature. Depending on the artist and event, communication may take place in English, Korean, German or a combination of languages.

Where appropriate and operationally possible, interpretation may be provided for artist talks or Q&A sessions.

Yes. The Proud Nerd Shop may offer official event merchandise, tour merchandise and selected artist-related products. Availability varies by project — please check the individual product description.

Selected merchandise may also be available at the venue. However, online and on-site stock can differ, and availability cannot be guaranteed. Popular products and sizes may sell out.

Items described and sold by Proud Nerd as officially signed are signed by the artist or artists stated in the product description.

Signatures naturally vary. Differences between individual signatures are normal and are not considered defects.

Available shipping destinations are shown during checkout. Shipping availability may depend on the product, destination and applicable shipping restrictions.

Processing and delivery times depend on the product. Items in stock can usually be prepared sooner than pre-orders, event merchandise or products that require artist signatures.

Estimated availability or shipping information is given on the product page whenever possible. Shipping time begins once an order has been processed and dispatched.

Pre-order products are not immediately available for dispatch. The expected shipping period is stated in the product description whenever possible.

Production, international transport, customs or artist schedules may occasionally affect the expected delivery period. If there is a significant delay, we will provide an update where appropriate.

Orders placed separately are generally processed as separate orders. We cannot guarantee that multiple orders can be combined or that duplicate shipping costs can be refunded.

If you have not placed your order yet, we recommend purchasing items together whenever possible.

If a parcel is returned because of an incorrect address, failed delivery or non-collection, please contact us. Additional shipping costs may apply if the parcel needs to be sent again.

Please always check your shipping address carefully before completing your order.

Please contact us as soon as possible and include:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the packaging, if the parcel was damaged during shipping

Please keep the original packaging until the issue has been resolved.

Please contact us with your order number and a photo of the items you received. Our team will check the order and help you resolve the issue.

Not necessarily. For events taking place within a convention or another larger event, separate admission requirements may apply.

For example, access to a concert, Artist Benefit or Proud Nerd activity inside a convention may require both the relevant Proud Nerd product and a valid admission ticket for the convention itself. Please check the product description carefully before purchasing.

No, unless explicitly stated otherwise. Artist Benefits generally only grant access to the specific Benefit purchased. If the Benefit takes place inside a ticketed convention or event, you also need the required admission ticket.

Proud Nerd produces different types of live experiences throughout Europe, from concerts and tours to festival and convention formats. The exact ticket structure depends on the event, venue, local partner and artist agreement.

An inclusion offered at one event is therefore not automatically included at another stop. Always refer to the description of the event you are attending.

For the latest information, please check:

• The relevant event or product page
• Your order confirmation and ticket emails
• The Proud Nerd website
• Our official social media channels

Important operational information may also be sent directly to ticket holders shortly before an event. Please make sure the email address on your order is correct and check your spam folder.

Social media DMs are not our official customer support channel. During ticket launches, tours and event weekends we receive a very high number of messages across different platforms and cannot guarantee that requests sent via Instagram, TikTok or other social media will be seen.

For order-specific questions, please use our official contact option and include your order number whenever possible.

We are a small team working directly on the production of our events and tours. We always try to answer as quickly as possible, but response times may be longer during ticket launches and right before or after major events.

Sending the same request repeatedly by email and across several social media channels does not speed things up and makes it harder for us to keep track of your case. One complete message with all relevant information helps us help you much faster.

Unfortunately, no. Tours, artists, venues and additional dates can only be confirmed publicly once the necessary agreements and approvals are in place.

If something has not been officially announced through Proud Nerd’s channels, our support team cannot confirm rumours, negotiations or potential future events.

If your question is not answered here, please contact us through the official contact information in the Proud Nerd Shop.

For order-related questions, include your order number and the email address used for the purchase. For event-related questions, tell us which artist, city and event you mean. The more information your first message contains, the faster we can help.